Member and Vendor Service Agreement
Effective Date: for a Covered Service selected by Member through checkout, the date Vendor accepts and schedules the Covered Service through the Platform; and for an additional service, add-on, upgrade, or other Vendor proposal, the date Member accepts the applicable proposal through the Platform.
Last Updated: August 10, 2026
This Member and Vendor Service Agreement (this "Agreement") is entered into by and between the individual or entity associated with the applicable Bulqit Member account and property ("Member") and the service provider identified through the Bulqit Platform as the Awarded Vendor for the applicable service ("Vendor"). Member and Vendor may each be referred to individually as a "Party" and collectively as the "Parties." Bulqit, LLC ("Bulqit") operates the Platform but is not a Party to this Agreement.
1. Relationship of the Parties and the Bulqit Platform
Bulqit operates a technology platform (the "Platform") that organizes homeowners and property owners within defined neighborhood groupings (each, a "Bulqit Block") to obtain recurring and non-recurring outdoor home services from vendors that Bulqit has qualified and designated as the exclusive awarded vendor for a particular Bulqit Block and service category (an "Awarded Vendor").
When a Covered Service selected by Member through checkout is accepted and scheduled by Vendor through the Platform, Member and Vendor enter into this Agreement for that Covered Service. When Vendor creates an additional service, add-on, upgrade, or other proposal through the Platform, Member and Vendor enter into this Agreement for that work when Member accepts the applicable proposal through the Platform. A service offered by Vendor as the Awarded Vendor for a Bulqit Block is a "Covered Service." The applicable scope of work presented through the Platform for a Covered Service (the "Scope of Work") is incorporated into this Agreement.
Bulqit is not a home service provider and does not perform the underlying services. Bulqit administers the Platform, including Vendor qualification, pricing presentation, billing and payment processing, scheduling coordination, communications tools, performance monitoring, ratings, and dispute mediation. Nothing in this Agreement makes Bulqit a party to, guarantor of, employer of, agent of, partner of, or joint venturer with either Party.
Member's relationship with Bulqit is separately governed by Bulqit's then-current Member Platform Terms. Vendor's relationship with Bulqit is separately governed by Bulqit's then-current Vendor Platform Terms. Those Platform Terms are not intended to shift the Parties' direct service obligations under this Agreement except where they govern Platform administration, payment processing, scheduling functionality, communications, dispute mediation, or other Platform operations.
2. Covered Service, Scope of Work, and Service Frequency
Vendor shall perform each Covered Service in accordance with the applicable Scope of Work and service frequency accepted by Member through the Platform. The Scope of Work controls the specific tasks, service standards, frequencies, conditions, and other requirements applicable to the Covered Service. This Agreement controls the general service relationship between Member and Vendor.
A Covered Service may be recurring at the interval shown through the Platform or, where offered through the Platform, may include a one-time service associated with another recurring service. If the Scope of Work specifies that a particular task, component, or activity is performed at a different interval, seasonally, or only upon specified conditions, Vendor shall perform that task, component, or activity when required by the Scope of Work. Vendor may not materially reduce, omit, or modify the services required for a scheduled service instance except as permitted by the Scope of Work or agreed with Member through the Platform.
Vendor shall perform the Covered Service professionally and in a workmanlike manner consistent with applicable industry standards and law, and shall follow reasonable access instructions, property information, and service preferences provided by Member through the Platform to the extent applicable to the Covered Service.
3. Additional Work and Vendor Proposals
Vendor may offer or propose additional services, add-ons, upgrades, or other work to Member through the Platform. Such proposals may be one-time or recurring. A proposal becomes binding between Member and Vendor only when Member accepts it through the Platform, at which time the accepted proposal, including its scope, pricing, and frequency or schedule, becomes part of the Parties' service relationship under this Agreement.
All additional work offered or proposed by Vendor to Member in connection with their relationship through the Platform must be proposed, accepted, administered, completed, and paid for through the Platform. Vendor may not separately invoice or accept payment from Member outside the Platform for such work, and Member may not pay Vendor outside the Platform.
Any material modification to the scope, frequency, schedule, or price of a Covered Service or other service accepted through the Platform must be reflected and, where Member approval is required, accepted through the Platform before the modification becomes effective. Member and Vendor may communicate about or discuss potential modifications outside the Platform, but an oral agreement, text message, email, or other communication outside the Platform does not modify the applicable Scope of Work, accepted Vendor proposal, service frequency, or price unless the modification is subsequently reflected and accepted through the Platform as applicable.
4. Pricing, Taxes, Completion, and Payment
Member agrees to pay the price displayed and accepted through the Platform for each Covered Service or accepted Vendor proposal. Pricing for a Covered Service reflects the applicable awarded pricing established between Vendor and Bulqit and presented to Member through the Platform. Any change to Member's pricing will be presented through the Platform before Member is charged at the new rate.
All pricing submitted or proposed by Vendor through the Platform must include any sales, use, excise, or similar taxes applicable to Vendor's services. Vendor is solely responsible for determining, calculating, including, collecting, reporting, and remitting such taxes, except where applicable law expressly requires otherwise. Bulqit does not calculate, add, collect, report, or remit such taxes on Vendor's behalf. Vendor may not separately charge Member for taxes that should have been included in the accepted price.
Member is charged only after the applicable service or work has actually been completed and Vendor marks it as "Complete" through the Platform. By marking a service or other work Complete, Vendor confirms that the applicable work has been performed and authorizes Bulqit to process Member's payment method through the Platform on Vendor's behalf.
Member authorizes Bulqit to process and collect payments on Vendor's behalf for completed services and other charges Member accepts through the Platform. All billing, invoicing, and payment processing between Member and Vendor for transactions subject to this Agreement must run through the Platform.
Bulqit may issue or administer coupons, referral credits, promotional discounts, refunds, credits, chargebacks, or payment adjustments in accordance with the applicable Platform Terms and Bulqit's separate arrangement with Vendor. Those Platform-level economics do not alter the underlying scope of Vendor's service obligation to Member.
5. Scheduling, Access, and Service Authorization
Member represents that Member owns the property receiving the service or otherwise has sufficient authority from the property owner to request the service, authorize Vendor to access the portions of the property reasonably necessary to perform it, and enter into this Agreement. If Member is acting on behalf of another property owner or authorized person, Member is responsible for obtaining any authorization necessary for the service and for communicating any applicable property restrictions, access requirements, or instructions through the Platform.
Member's acceptance of a Covered Service through the Platform authorizes Vendor to enter upon the portions of Member's property reasonably necessary to perform the Covered Service in accordance with the applicable Scope of Work and service schedule, without requiring separate confirmation from Member before each scheduled service instance.
Vendor may communicate with Member before the first or any subsequent service visit when appropriate. Additional coordination may be necessary where access requirements, property conditions, Member instructions, pets, gates, locked areas, or other circumstances require it.
Member shall provide Vendor reasonable and safe access necessary to perform the service and shall ensure that property information, access instructions, gate or entry information, service preferences, and other information provided through the Platform that is material to the service are accurate and reasonably current. Member shall disclose known conditions that could materially affect Vendor's ability to safely or effectively perform the service, including known hazards, access restrictions, animals, damaged or unsafe areas, non-operational equipment or systems, or other unusual property conditions relevant to the service. Vendor may reasonably rely on information provided by Member through the Platform but remains responsible for exercising reasonable care in performing the service.
If Vendor reasonably determines that the condition of the property, equipment, systems, landscaping, or other area or item to be serviced prevents the applicable Covered Service from being safely or reasonably performed in accordance with the Scope of Work, Vendor may defer or decline the applicable service instance and notify Member through the Platform. Where corrective, preparatory, repair, restoration, clean-up, or other work is reasonably necessary before the Covered Service can begin or continue, Vendor may submit a separate proposal for that work through the Platform. Member is not required to accept the proposal and may obtain such prerequisite work from another provider; however, the Covered Service may remain deferred, or may be cancelled if appropriate, until the condition preventing performance has been corrected. Member will not be charged for a Covered Service instance that Vendor does not complete. Vendor is not required to perform any work, follow any Member instruction, or access any portion of the property that Vendor reasonably believes would be unsafe, unlawful, materially inconsistent with the applicable Scope of Work or accepted proposal, or outside the qualifications or licensing of Vendor or its personnel.
Vendor is responsible for keeping applicable scheduling and completion information accurate and current through the Platform. If Vendor is unable to complete a scheduled service because of weather, unsafe property conditions, inability to access the property, or other circumstances outside Vendor's reasonable control, Vendor shall promptly update the service through the Platform and reschedule or skip the applicable service instance as appropriate. Vendor will not be considered in breach of this Agreement solely because a service is rescheduled or skipped due to such circumstances, provided Vendor complies with its applicable scheduling, notification, and rescheduling obligations. If Vendor fails to perform a scheduled service for reasons within Vendor's reasonable control, including staffing, equipment, scheduling, or other operational issues, Vendor remains responsible for addressing the missed service in accordance with the applicable Scope of Work and Platform requirements. Member will not be charged for any service instance that is not completed.
6. Member Skips and Cancellation
Member may skip an individual instance of a recurring Covered Service or cancel a recurring Covered Service through the Platform, subject to the cutoff, notice requirements, and any service-specific terms shown through the Platform or applicable Scope of Work. Unless expressly stated in the applicable Scope of Work, there is no minimum commitment period or cancellation fee for Member.
A properly skipped or cancelled service instance will not be billed. Cancellation does not affect payment obligations for services or work already completed.
7. Vendor Commitment, Replacement, and Transition
Vendor's obligation to provide a Covered Service continues while Vendor holds Awarded Vendor Status for the applicable Bulqit Block and Covered Service, subject to the applicable award term and Vendor Platform Terms. Vendor may not selectively terminate service to an individual Member merely to avoid its service obligations, circumvent the Platform, or favor other customers. However, Vendor may request that Bulqit suspend or terminate service to a particular Member where Vendor reasonably believes continued service is unsafe, impracticable, unlawful, materially outside the applicable Scope of Work, or inappropriate because of Member conduct, repeated access or property-condition issues, harassment, threats, abusive behavior, fraud, repeated payment or dispute issues, or other material circumstances affecting Vendor's ability to reasonably continue the service relationship. Bulqit may approve such request or may independently suspend or terminate a Member's Covered Service or Platform access in accordance with the Member Platform Terms. Neither Vendor nor Bulqit is required to continue a service relationship where Bulqit reasonably determines that doing so would create material safety, legal, operational, financial, reputational, or other risk.
Bulqit may suspend, remove, replace, or transition an Awarded Vendor in accordance with the applicable Platform Terms. If Vendor's Awarded Vendor Status ends, Bulqit may end Vendor's Platform access to affected Members and transition Covered Services to a successor Awarded Vendor. Member acknowledges that the identity of the Awarded Vendor may therefore change during Member's use of the Platform.
Termination or replacement of Vendor does not affect amounts properly owed for services completed before the effective transition date or obligations that by their nature survive termination.
8. Communications and Off-Platform Transactions
The Parties are encouraged to communicate regarding services through the Platform whenever reasonably possible. The Platform may provide messaging and calling tools, including masked or proxy phone numbers. Communications made through the Platform may be retained by Bulqit and used for Platform administration, service coordination, performance monitoring, dispute resolution, enforcement of applicable terms, and improvement of the Platform.
Nothing in this Agreement prohibits Member and Vendor from communicating directly outside the Platform when appropriate. However, regardless of how the Parties communicate, Covered Services and other transactions subject to the Platform's anti-circumvention requirements must remain booked, administered, and paid for through the Platform.
Vendor shall not solicit, invite, encourage, or assist Member to move a Covered Service or other service transaction outside the Platform, and Member shall not circumvent the Platform by arranging or paying Vendor directly, for the periods established in the applicable Platform Terms. If the Parties transact outside the Platform in violation of those requirements, the off-Platform service is not administered by Bulqit; Bulqit will not mediate the transaction, issue Platform credits or refunds for it, or be responsible for its scheduling, payment, performance, or outcome; and Bulqit makes no representation regarding the availability or applicability of Vendor insurance to that off-Platform transaction.
9. Vendor Qualifications, Personnel, and Insurance
Vendor represents that it will maintain all licenses, permits, registrations, insurance coverage, and other qualifications required by applicable law and Bulqit's then-current Vendor qualification standards for the services Vendor performs through the Platform.
Vendor is solely responsible for the manner and means of performing its services and for hiring, supervising, directing, compensating, and controlling its employees, contractors, subcontractors, and other personnel. Vendor shall ensure that personnel performing services are appropriately qualified, trained, licensed where required, covered by applicable insurance, and authorized to perform the applicable work.
Vendor is solely responsible for maintaining insurance appropriate for its operations and the services it performs, including coverage for its personnel, vehicles, equipment, and operations as applicable. Nothing in this Agreement or Bulqit's qualification of Vendor constitutes a representation by Bulqit that Vendor's insurance will cover every claim or circumstance.
10. Service Issues, Ratings, and Bulqit Mediation
If Member believes a service was not completed, was materially incomplete, materially failed to conform to the applicable Scope of Work or accepted Vendor proposal, or was otherwise not performed in a professional and workmanlike manner, Member must report the issue through the Platform by contacting Bulqit in Member's Inbox within 7 calendar days after the service was marked Complete. Member and Vendor shall each reasonably cooperate with Bulqit's review, including by responding promptly to communications and, when reasonably available, providing photographs, messages, service records, or other information or documentation relevant to the issue.
Bulqit may act as a good-faith mediator between Member and Vendor and may facilitate communications and resolution through the Platform. As part of administering a dispute, Bulqit may temporarily withhold, reverse, refund, or credit all or a portion of a charge and make corresponding adjustments under the applicable Platform Terms and Bulqit's arrangement with Vendor. Bulqit's mediation does not make Bulqit a Party to this Agreement or a guarantor of either Party's obligations or any particular outcome.
Member may rate completed services through the Platform. Vendor may respond to ratings or provide context through the Platform but may not retaliate against, threaten, pressure, harass, or otherwise penalize Member for providing a rating or feedback.
11. Responsibility for the Services; Property Damage and Injury
Vendor is solely responsible for performing the services and for the acts and omissions of Vendor and its employees, contractors, subcontractors, and other personnel. Vendor is responsible for workmanship and for property damage, personal injury, or other loss or harm to the extent arising from Vendor's negligent or wrongful acts or omissions in performing the services.
Member is responsible for conditions within Member's control that materially affect Vendor's safe access to or performance at the property, including known hazardous conditions that Member fails to disclose and that would not reasonably be apparent to Vendor.
Nothing in this Agreement makes Bulqit responsible for Vendor's manner or means of performance, personnel, workmanship, property damage, personal injury, licensing, permits, or compliance with law.
12. Indemnification and Limitations Between Member and Vendor
To the fullest extent permitted by applicable law, Vendor will indemnify, defend, and hold Member harmless from third-party claims, damages, losses, liabilities, judgments, penalties, costs, and reasonable attorneys' fees to the extent arising from Vendor's or its personnel's negligence, willful misconduct, violation of applicable law, or material breach of this Agreement.
To the fullest extent permitted by applicable law, Member will indemnify, defend, and hold Vendor harmless from third-party claims, damages, losses, liabilities, judgments, penalties, costs, and reasonable attorneys' fees to the extent arising from Member's negligence, willful misconduct, material breach of this Agreement, or failure to disclose a known hazardous or unsafe condition at the property that would not reasonably have been apparent to Vendor.
Except for a Party's indemnification obligations, fraud, willful misconduct, or liability that cannot lawfully be limited, neither Party will be liable to the other for indirect, incidental, consequential, special, exemplary, or punitive damages arising out of this Agreement.
Any limitation of Vendor's direct liability to Member must be consistent with applicable law and does not limit any insurance proceeds or rights that cannot lawfully be waived or limited. Nothing in this Agreement expands or limits any separate rights or obligations between Member and Bulqit or between Vendor and Bulqit under the applicable Platform Terms.
13. Confidentiality and Use of Information
Each Party shall protect non-public personal, financial, account, access, and property information of the other Party obtained in connection with the services and shall use such information only as reasonably necessary to perform or receive services, communicate regarding the service relationship, comply with law, or permit Bulqit to administer the Platform.
Vendor may not use Member information obtained through the Platform for unrelated marketing, solicitation, sale, transfer, or other purposes prohibited by the Vendor Platform Terms. Nothing in this Section restricts Bulqit's collection, retention, or use of Platform information as described in the applicable Platform Terms and Privacy Policy.
14. Role of Bulqit
Bulqit is not a Party to this Agreement and does not perform the services. Bulqit's Platform role may include:
- Vendor qualification and designation of Awarded Vendors;
- presentation of pricing, Scope of Work, and service information;
- scheduling coordination and Platform communications tools;
- billing and payment processing on Vendor's behalf;
- performance monitoring, ratings, and Vendor replacement; and
- good-faith mediation of service issues and disputes.
Bulqit's performance of these functions is a Platform service and is not a warranty, certification, endorsement, or guarantee of Vendor's workmanship, conduct, availability, insurance coverage, or any particular service outcome. Any rights or claims Member has against Bulqit are governed by the Member Platform Terms, and any rights or obligations Vendor has with Bulqit are governed by the Vendor Platform Terms.
15. Governing Law and Disputes Between Member and Vendor
This Agreement and disputes directly between Member and Vendor arising from the underlying service relationship are governed by the laws of the state in which the property receiving the service is located, without regard to conflict-of-laws principles, except to the extent applicable law requires otherwise.
Before filing a legal claim against the other Party relating to a service, Member and Vendor agree to make a good-faith effort to resolve the matter through Bulqit's dispute-mediation process where the dispute is eligible for Platform mediation. Nothing in this paragraph requires either Party to delay seeking emergency or injunctive relief or to forgo any right that cannot lawfully be waived.
The arbitration, venue, jury-waiver, or other dispute-resolution provisions contained in Member's or Vendor's separate Platform Terms govern disputes between that person or business and Bulqit; they do not, solely by virtue of this Agreement, impose arbitration between Member and Vendor unless the Parties separately agree to arbitration or applicable law otherwise requires it.
16. General Terms
This Agreement, the applicable Scope of Work or accepted Vendor proposal, and the provisions of the applicable Platform Terms that govern Platform administration together establish the Parties' service relationship for the applicable service. If there is a conflict, the Scope of Work or accepted proposal controls the specific tasks, frequency, service standards, and price accepted for the service; this Agreement controls the direct Member-Vendor service relationship; and the applicable Platform Terms control Bulqit's Platform operations, including account administration, payment processing, scheduling functionality, communications tools, performance monitoring, anti-circumvention requirements, Vendor replacement, and dispute mediation.
Neither Party may assign this Agreement without the other Party's prior written consent, except that Vendor may assign it in connection with a merger, acquisition, sale of substantially all assets, reorganization, or other change of control only if the assignee satisfies Bulqit's then-current Vendor qualification requirements and Bulqit permits the assignee to continue providing the applicable service through the Platform.
If any provision of this Agreement is found invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law. A Party's failure to enforce a provision does not waive the right to enforce it later.
Provisions that by their nature should survive termination, including payment obligations for completed services, confidentiality, indemnification, limitations of liability, and obligations relating to off-Platform transactions, will survive termination to the extent applicable.
17. Electronic Formation and Acceptance
This Agreement is formed electronically with respect to a Covered Service selected by Member through checkout when Vendor accepts and schedules that Covered Service through the Platform. With respect to an additional service, add-on, upgrade, or other proposal created by Vendor through the Platform, this Agreement is formed with respect to that work when Member accepts the applicable proposal through the Platform. The Parties agree that their electronic acceptances and actions through the Platform have the same legal effect as handwritten signatures.
For recurring services, this Agreement applies to subsequent scheduled service instances unless and until the service is cancelled, the Awarded Vendor is replaced, or the service relationship otherwise ends in accordance with this Agreement and the applicable Platform Terms. For a one-time service or one-time accepted proposal, this Agreement remains applicable to that transaction and any obligations that survive its completion.