Member Platform Terms
Last Updated: August 9, 2026
These Member Platform Terms (these "Member Terms" or "Terms") govern your access to and use of the Bulqit platform (the "Platform") as a homeowner or property owner ("Member," "you," or "your"). These Member Terms are entered into by and between you and Bulqit, LLC, a Delaware limited liability company with its principal place of business at 1623 West Fulton Street, Chicago, Illinois 60612 ("Bulqit," "we," or "us").
By creating an account, submitting your address, or accepting a service through the Platform ("Covered Service"), you agree to these Terms. If you do not agree, do not use the Platform.
1. What Bulqit Is
Bulqit organizes homeowners within defined neighborhood groupings, each a "Bulqit Block," to obtain recurring and non-recurring outdoor home services from vendors that Bulqit has vetted and designated as the exclusive awarded vendor for that Bulqit Block (an "Awarded Vendor") and service category (each, a "Bulqit Vendor" or "Vendor"). Bulqit is not a home service provider. We do not perform lawn care, pool maintenance, pest control, window cleaning, outdoor cleaning, or any other Covered Service ourselves. We administer the relationship: vendor vetting, pricing presentation, billing, scheduling coordination, ratings, and dispute mediation.
The actual service relationship for each Covered Service is between you and the applicable Vendor, governed by a separate Member and Vendor Service Agreement (the "Bulqit Service Agreement") formed at the time of checkout. These Terms govern your relationship with the Platform itself.
2. Eligibility and Your Account
You must be at least 18 years old and the homeowner or an authorized resident of the property associated with your account. You are responsible for keeping your account information accurate and your login credentials secure. You're responsible for activity that happens under your account, so let us know right away if you think someone else has access.
3. Bulqit Blocks and Eligibility
Bulqit Blocks and individual Covered Services within a Bulqit Block may be activated once enough eligible homes in a neighborhood have joined and Bulqit determines that the applicable Block or Covered Service is ready for activation. Submitting your address or joining a prospective Bulqit Block doesn't guarantee that a Bulqit Block or particular Covered Service will be activated in your area or offered on a specific timeline. Pricing and service availability shown before a Bulqit Block or Covered Service is activated are estimates and may change once the Block is finalized and a Bulqit Vendor has been selected and assigned to the applicable Covered Service.
4. Pricing and Billing
Pricing for each Covered Service within your Bulqit Block reflects the rate established through Bulqit's vendor selection process for that Bulqit Block and service category, presented to you through the Platform. Bulqit may update pricing from time to time; you'll see current pricing in your account before you're ever charged a new rate.
You are only charged for Covered Services that have actually been completed, on a per-service basis, after the work is done. A Covered Service may be marked as completed by your Bulqit Vendor through the Platform. If you believe a Covered Service was not completed or have an issue with the quality of the Covered Service, you must report the issue through the Platform by contacting Bulqit in your Inbox within 7 days after the service was marked completed. Bulqit may investigate the issue and, in its discretion, temporarily withhold, reverse, refund, or credit the applicable charge while the matter is reviewed.
You authorize Bulqit to process and collect payments for Covered Services on behalf of the applicable Bulqit Vendor and to remit amounts owed to the Bulqit Vendor pursuant to Bulqit's separate arrangement with that Bulqit Vendor. You authorize Bulqit to charge your payment method on file for each completed Covered Service and any other charges you incur through the Platform, including, but not limited to add-ons, which may be recurring or non-recurring services.
Each Bulqit Vendor is responsible for determining, collecting, reporting, and remitting any sales, use, or similar taxes applicable to the Covered Services it provides, except to the extent applicable law requires Bulqit to collect or remit such taxes. If any governmental authority imposes a new tax, fee, assessment, surcharge, or other charge that Bulqit is required to collect from Members or that is directly attributable to a Member's use of the Platform or purchase of a Covered Service, Bulqit may add that amount to the applicable charge. Any such amount will be separately identified or otherwise disclosed to you before or at the time you are charged.
If a payment fails, we'll notify you and give you a chance to update your payment method before your service is paused. We don't sell your unpaid balance to collections without first trying to work it out with you directly.
5. Coupons, Credits, and Promotions
From time to time, Bulqit may offer coupon codes, referral credits, or other promotional discounts ("Promotions"). Promotions are subject to the specific terms disclosed at the time they're offered, including any expiration date, minimum spend, one-time-use restriction, or eligibility requirement. Unless otherwise stated, Promotions:
- Have no cash value and cannot be redeemed for cash.
- Cannot be combined with other Promotions unless expressly stated.
- May be revoked by Bulqit if we reasonably determine they were obtained through fraud, abuse, or a violation of these Member Platform Terms.
- Apply only to the Member account to which they were issued and are non-transferable.
Any savings amount shown to you at checkout or in your account is an estimate based on your current cart or service selections. Your actual bill may differ, including because of changes to pricing, services rendered, or applicable taxes and fees between the estimate and the completed charge.
Bulqit reserves the right to change, suspend, or end any Promotion at any time. Ending a Promotion won't affect a discount already applied to a completed charge.
6. Scheduling, Skips, and Cancellation
You can skip an individual instance of a Covered Service or cancel a recurring service in full through the Platform, subject to the cutoff shown for that instance or Covered Service. Skipped instances aren't billed. There's no minimum commitment period and no cancellation fee for Members, unless expressly stated in the Scope of Work for the Covered Service (the "Covered Service SOW"). Repeated skipping may prompt a check-in from us, since it's usually a sign something about the service isn't working for you.
Your Bulqit Vendor may also need to reschedule or skip a scheduled instance, for example due to weather, property access issues, or other circumstances affecting its ability to perform the Covered Service. When that happens, you'll be notified through the Platform, and that instance won't be billed to you unless it's completed.
7. Vendor Assignment and Changes
Bulqit selects and assigns the Bulqit Vendor for your Bulqit Block and service category through our vendor qualification and bidding process. We may change your assigned Bulqit Vendor if the current Bulqit Vendor is removed, replaced, or no longer holds Awarded Vendor status for your Block, and we'll let you know when that happens.
You agree not to circumvent Bulqit by engaging your assigned Bulqit Vendor directly or moving any Covered Service or other service or transaction with that Bulqit Vendor outside the Platform. All transactions with your assigned Bulqit Vendor must be administered and processed through the Platform while that Vendor holds Awarded Vendor status for your Bulqit Block and for 52 weeks after that status ends. You also agree to notify Bulqit through the Platform if a Bulqit Vendor solicits, invites, or encourages you to obtain or pay for services outside the Platform.
Nothing in these Terms prevents you from hiring a service provider that is not your assigned Bulqit Vendor, and you're always free to suggest a vendor you already like for us to evaluate for your Bulqit Block.
8. Communications and Notifications
We encourage communications between you and your Bulqit Vendor regarding a Covered Service to be made through the Platform whenever reasonably possible. The Platform allows you and your Bulqit Vendor to exchange messages and make calls using communication tools provided by Bulqit, including masked or proxy phone numbers that allow you to communicate without requiring either party to share personal contact information.
Communications made through the Platform may be stored or retained by Bulqit, including message content and information about calls, and may be used to administer the Platform, coordinate Covered Services, monitor Vendor performance, resolve service issues or disputes, enforce these Terms, and improve the Platform. If you communicate with a Bulqit Vendor outside the Platform, including by contacting the Vendor directly using publicly available contact information, Bulqit may not have access to or a record of those communications, which may limit our ability to assist in resolving a service issue or dispute.
Nothing in this Section prohibits you from communicating directly with your Bulqit Vendor outside the Platform. However, regardless of how you communicate with a Bulqit Vendor, all Covered Services and other transactions with your assigned Bulqit Vendor must be booked, administered, and paid for through the Platform as required by Section 7.
If you arrange, purchase, or pay for a service with your assigned Bulqit Vendor outside the Platform in violation of these Terms, that service is not a Covered Service and is outside the Bulqit Platform. Bulqit will not administer or mediate disputes relating to that service, issue credits or refunds for it, or be responsible for its scheduling, payment, performance, or outcome. Bulqit also makes no representation or guarantee regarding the availability or applicability of any Vendor insurance coverage to an off-Platform service or transaction. Any such service or transaction is solely between you and the Vendor, and moving a transaction outside the Platform may result in suspension or termination of your Bulqit account.
Bulqit will send you notifications related to your account and Covered Services, including scheduling updates, billing confirmations, and messages from your Bulqit Vendor, through the Platform, email, SMS, phone calls, or your Platform dashboard. Some notifications, like billing confirmations and service-related alerts, are necessary to your use of the Platform and can't be turned off. You can manage optional notification preferences, such as marketing messages, in your account settings. Message and data rates may apply to SMS notifications.
9. Your Billing and Payment Data
Payment information you provide through the Platform is processed by our third-party payment processor, Stripe. Bulqit does not directly store your complete payment card information. We may receive and retain limited payment-related information from Stripe, such as your payment method type, the last four digits of your card, transaction history, and other information necessary to administer your account and process payments.
We use your billing, transaction, and account data to operate the Platform, including processing payments, coordinating services, resolving billing or service issues, and improving how Bulqit works. We don't sell your personal data to third parties. Full details on what we collect and how it's used are in our Privacy Policy.
10. Ratings and Feedback
You may rate each completed instance of a Covered Service. Ratings are used by Bulqit to monitor Bulqit Vendor performance and may be shared with that respective Bulqit Vendor. Please keep ratings honest and specific. Bulqit may remove a rating that violates applicable law, contains someone else's personal information, or is abusive rather than evaluative.
11. Service Issues and Resolution
If something goes wrong with a Covered Service, tell us through the Platform by contacting Bulqit in your Inbox. Issues involving a Covered Service that was not completed or concerns about the quality of a Covered Service must be reported within 7 days after the service was marked completed, as described in Section 4. Bulqit will act as a good-faith mediator between you and the Bulqit Vendor and may withhold, reverse, refund, or credit a charge as part of resolving the issue. We can't guarantee a specific outcome to every dispute since we don't perform the work ourselves, but we'll work with you and the Bulqit Vendor to try to resolve the issue.
12. Acceptable Use
You agree not to use the Platform to harass a Vendor or another Member, submit false or misleading information, attempt to circumvent the Platform or move transactions with your assigned Bulqit Vendor outside the Platform in violation of Section 7, interfere with the operation or security of the Platform, or use the Platform for anything unlawful. Bulqit may suspend or terminate an account that violates this Section.
13. Bulqit's Role and Limits on Liability
Bulqit vets Vendors before designating them as an Awarded Vendor for a Bulqit Block and monitors their performance on an ongoing basis, but Bulqit is not a home service provider and does not perform Covered Services. Bulqit's qualification and vetting of a Vendor reflects the information available to Bulqit at the time of review and does not constitute a warranty, certification, endorsement, or guarantee of the Vendor or its future performance. Vendors are independent businesses, not Bulqit employees, agents, partners, or joint venturers. The applicable Bulqit Vendor, and not Bulqit, is solely responsible for performing each Covered Service, including the manner and means of performance, personnel used, workmanship, property damage or personal injury arising from the Vendor's acts or omissions, licensing and permits, and compliance with applicable laws.
Bulqit's role is to administer the Platform, including vendor qualification, pricing presentation, billing and payment processing, scheduling coordination, performance monitoring, and dispute mediation. While Bulqit vets Vendors and monitors their performance, we do not guarantee the workmanship, outcome, availability, or conduct of any Vendor. Your recourse for a service issue is primarily against the Vendor under your Member and Vendor Service Agreement, with Bulqit assisting as mediator under Section 11.
To the extent permitted by law, Bulqit's total liability to you arising out of these Member Terms or your use of the Platform will not exceed the greater of (a) $100 or (b) the fees actually received by Bulqit attributable to your Covered Services during the 90 days preceding the event giving rise to the claim. Bulqit is not liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, loss of use, or loss of data. Nothing in this Section limits any liability that cannot be limited under applicable law.
14. Changes to These Terms
We may update these Terms from time to time. If we make a material change, we'll notify you through the Platform or by email before it takes effect. Continuing to use the Platform after a change takes effect means you accept the updated Terms.
15. Termination
You may close your account at any time. Bulqit may suspend or terminate your account for a violation of these Terms, non-payment, or other misuse of the Platform. Bulqit may also terminate an individual Covered Service without terminating your entire account if Bulqit determines that doing so is in the best interest of the applicable Bulqit Block or the Platform, including by ending your service relationship with a specific Bulqit Vendor or transitioning the Covered Service to another Bulqit Vendor.
Termination of your account or a Covered Service does not affect any payment or other obligation that arose before termination. Sections of these Terms that by their nature should survive termination, including payment obligations, anti-circumvention obligations under Section 7, limitations of liability, and other provisions necessary to give effect to those obligations, will survive termination.
16. Governing Law and Dispute Resolution
These Terms and your relationship with Bulqit are governed by the laws of the State of Illinois, without regard to conflict of laws principles, except to the extent applicable law requires otherwise.
Before starting arbitration or filing a legal claim against Bulqit relating to these Terms, the Platform, or your relationship with Bulqit, you agree to first contact Bulqit through the Platform and give us a reasonable opportunity to resolve the dispute informally. Bulqit agrees to do the same before initiating a claim against you. If the dispute isn't resolved within 30 days after written notice of the dispute, either party may proceed as described below.
Except for claims eligible to be brought in small claims court or claims seeking temporary or injunctive relief, you and Bulqit agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or your relationship with Bulqit will be resolved through binding individual arbitration rather than in court. Arbitration will be administered by the American Arbitration Association ("AAA") under its applicable Consumer Arbitration Rules, as modified by these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.
You may opt out of the arbitration provisions of this Section by notifying Bulqit through your Inbox within 30 days after you first accept these Terms. Your notice must clearly state that you are opting out of arbitration and include your name and the property address associated with your Bulqit account. If you timely opt out, neither you nor Bulqit will be bound by the arbitration provisions of this Section, but all other provisions of these Terms, including the governing law and venue provisions of this Section, will continue to apply.
You and Bulqit agree that claims may be brought only on an individual basis and not as a plaintiff, claimant, or class member in any purported class, collective, consolidated, coordinated, or representative proceeding. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party's individual claim.
To the extent a dispute is permitted to proceed in court rather than arbitration, you and Bulqit waive any right to a trial by jury to the extent permitted by applicable law. Except for an eligible small claims action or where applicable law requires otherwise, any such legal action must be brought exclusively in the state or federal courts located in Cook County, Illinois, and you and Bulqit consent to the personal jurisdiction and venue of those courts.
Nothing in this Section prevents either you or Bulqit from bringing an individual claim in small claims court where the claim qualifies or from seeking temporary or injunctive relief from a court where necessary to protect legal rights or prevent immediate harm.
If any portion of this Section is found unenforceable, that portion will be severed to the extent permitted by law and the remainder of this Section will remain in effect, except where severance would materially alter the agreement to arbitrate on an individual basis.
17. Events Outside Our Control
Bulqit isn't responsible for delays, interruptions, or failures in the Platform or in our ability to administer a Covered Service that result from circumstances outside our reasonable control, including severe weather, natural disasters, utility or internet outages, telecommunications failures, payment processor or third-party technology failures, government actions, labor disruptions, or other events we could not reasonably prevent.
If an event outside our reasonable control affects a scheduled Covered Service, billing, payment processing, communications, or another Platform function, we'll use commercially reasonable efforts to restore normal operations and coordinate with the affected Members and Vendors. You won't be charged for a Covered Service that isn't completed solely because of such an event.
18. Electronic Communications and Agreements
By creating an account or using the Platform, you consent to receive agreements, notices, disclosures, billing confirmations, service communications, and other records relating to the Platform and your Covered Services electronically, including through the Platform, your Inbox, email, or SMS, as applicable. You agree that electronic communications satisfy any legal requirement that such communications be provided to you in writing.
You also agree that your electronic acceptance of these Terms, a Covered Service, a Scope of Work, or any other agreement presented through the Platform has the same legal effect as a handwritten signature. Your acceptance of a Covered Service through checkout may also form a separate Member and Vendor Service Agreement between you and the applicable Bulqit Vendor, as described in these Terms.
You are responsible for keeping your email address, mobile phone number, and other account information current so that we can provide you with required communications.
19. General
These Member Platform Terms, together with any policies or additional terms expressly incorporated into them, are the complete agreement between you and Bulqit regarding your use of the Platform and supersede any prior agreements or understandings between you and Bulqit regarding the same subject matter. Your separate Member and Vendor Service Agreement and applicable Scope of Work govern the Covered Service relationship between you and the applicable Bulqit Vendor, and Bulqit is not a party to those agreements.
If any provision of these Member Platform Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect, subject to the specific severability provisions applicable to arbitration and dispute resolution under Section 16.
You may not assign or transfer your account or your rights or obligations under these Member Terms without Bulqit's prior written consent. Bulqit may assign or transfer these Member Platform Terms, in whole or in part, in connection with a merger, acquisition, reorganization, sale of assets, financing, or other business transaction, or to an affiliate or successor, without your consent.
Bulqit's failure to enforce any provision of these Member Platform Terms doesn't waive our right to enforce that provision or any other provision later. Headings are for convenience only and don't affect the interpretation of these Member Platform Terms.